Introduction to the Role of Administration within an Organisation
Organisation of Departments
Functions of Departments
Role of Administration

 The Working Environment
Types of Offices
Application of Health and Safety Procedures
Reception Services
Mail Handling

Storage and Retrieval of Information
Purpose of Filing
Methods
Security of Information

Use of Reprographics Equipment

Sources of Reference and Information Systems
Identify, access, interpret and extract information from paper-based and electronic sources.

 Preparation and Presentation of Information

Travel
Sources
Procedures
Payment

Communications
Telephone, voicemail, intranet, internet, e-mail, fax, pagers, public address systems, teletext, electronic diary and paper.

 Databases

File Management

Spreadsheets
Create, use functions, edit and print.

Word Processing
Produce text, enter, edit, proof read and correct.
Format, margins, line spacing, highlighting, tabulation and justification.